About Namma RO
Namma RO is a water purification and RO solutions company providing RO products, installation, repair, maintenance, AMC and customer support. We are looking for a responsible and organised Digital Support & Service Coordinator to manage our day-to-day digital operations and service coordination.
Key Responsibilities
Manage and monitor the Namma RO Admin Panel
Handle customer enquiries, bookings and service requests
Coordinate between customers and technicians
Track technician assignments and service status
Follow up on pending service requests and customer enquiries
Update customer and service details accurately
Handle customer communication through WhatsApp and phone
Maintain customer and service records
Prepare basic daily/weekly reports using Excel or Google Sheets
Assist with product and service updates in the system
Coordinate with the technical team regarding app or system issues
Perform basic troubleshooting and report technical issues when required
Learn and manage current digital tools and software
Good knowledge of Microsoft Excel and Microsoft Office
Good communication and customer-handling skills
Valuable coordination and follow-up skills
Comfortable using mobile apps and web-based systems
Basic knowledge of WhatsApp Business
Good attention to detail and record keeping
Basic software troubleshooting skills
Willingness to learn recent digital platforms and tools
Preferred
Experience in customer support, administration, service coordination or digital operations
Experience handling admin panels, CRM or service-management platforms
Freshers with good computer skills are welcome to apply
Note: Coding or advanced technical knowledge is not required.
What We Are Looking For
We are looking for someone who is responsible, organised, quick to learn and good at communication, with the ability to coordinate customers, technicians and digital operations effectively.
Job Type: Full-time, Permanent
Experience: 0–2 years