We are looking for an experienced Customer Support Team Leader fluent in Malayalam and Tamil to drive daily operations, coach agents, and ensure high-quality regional support.
Key Responsibilities
*Team Leadership: Manage and motivate a team of regional customer support agents.
*KPI Management: Track and optimize CSAT, SLA adherence, AHT, and FCR.
*Quality & Coaching: Conduct language quality audits and deliver structured 1-on-1 coaching.
*Escalations: Resolve complex customer queries requiring regional language expertise.
What We’re Looking For
2–5 years of proven leadership/team management experience in Customer Support or BPO.
Fluent in Malayalam and Tamil (spoken and written) + qualified English.
Hands-on experience with performance metrics
Pay: ₹30,000.00 - ₹35,000.00 per month
Perks:
Health insurance
Experience:
Customer support leadership: 2 years (Required)
Work Location: In person
📌 Customer Support Team Leader Malyalam & Tamil Navi Mumbai
🏢 Mswipe Technologies
📍 Navi Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.