We are looking for a confident and customer-focused Telecaller to join our team. The candidate will be responsible for communicating with existing and prospective clients, handling follow-ups, addressing client concerns, and ensuring timely coordination with the concerned teams.
Location: Gurugram, Haryana
Salary: ₹15,000 – ₹20,000 per month
Experience: 0–2 years
Job Type: Full time
Key Responsibilities
Make client feedback calls and conduct regular follow-ups.
Follow up with clients regarding pending payments.
Handle client complaints, concerns, and queries professionally.
Receive and understand new client enquiries and provide relevant information.
Coordinate with the concerned team members or seniors for timely resolution of client requirements.
Maintain accurate calling, enquiry, and follow-up records in Excel or CRM.
Track missed calls, pending enquiries, and follow-up activities.
Maintain professional and courteous communication with clients.
Identify potential future business requirements through client interactions.
Keep client information and follow-up status updated.
Requirements
Valuable verbal and written communication skills.
Proficiency in Hindi and basic English.
Confident, polite, and qualified personality.
Basic knowledge of MS Excel and CRM systems.
Good client-handling and follow-up skills.
Ability to manage multiple calls and follow-ups effectively.
Freshers with good communication skills are welcome to apply.