We are looking for a friendly and customer-focused Customer Service Assistant to join our team in Rajkot.
The candidate will be responsible for handling customer enquiries, providing accurate information, resolving customer concerns and maintaining good customer relationships.
Key Responsibilities:
Handle customer enquiries through calls, WhatsApp and other communication channels.
Understand customer requirements and provide accurate information.
Assist customers with their questions, requests and concerns.
Follow up with customers and provide timely responses.
Maintain customer details and service records.
Maintain positive and skilled relationships with customers.
Required Skills:
Positive communication and customer-handling skills.
Polite, confident and professional personality.
Positive listening and problem-solving skills.
Ability to handle calls and WhatsApp communication.
Gujarati and Hindi communication skills preferred.