ShopGlobal is a leading cross-border e-commerce company managing brands across global marketplaces, including Amazon, eBay, Noon, Walmart, Lazada, and Shopee.

Key Responsibilities
Handle customer queries via email, chat, and marketplace messages.
Maintain high customer satisfaction (90%+ positive reviews).
Resolve Amazon A-to-Z claims and minimize avoidable claims.
Manage returns, refunds, and product retention.
Coordinate with warehouse and operations for return verification.
Recover and restock eligible returned products.
Prepare customer service reports and maintain records.
Ensure compliance with marketplace policies.

Requirements
1–3 years of customer service or e-commerce experience.
Robust communication and problem-solving skills.




Experience with Amazon/e-commerce support preferred.
Valuable knowledge of Microsoft Excel.
Customer-focused with strong attention to detail.

Why Join Us?
Career growth opportunities
Performance-based incentives
Exposure to global e-commerce marketplaces
Collaborative work environment

Apply Now

Interested candidates can apply with their updated resume. We'd love to have you on our team!

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Flexible schedule
Paid sick time
Paid time off

Work Location: In person

📌 Customer Care Executive Mumbai
🏢 Shop Global Technologies Private
📍 Mumbai