Role & responsibilities

Responsibilities
Conduct stakeholder consultations and gather business, functional, operational, and reporting requirements for NDTS initiatives.
Analyse existing processes, systems, and stakeholder journeys and identify prospects for digitization and process improvement.
Prepare business requirements documents (BRDs), functional requirement specifications (FRS), use cases, user stories, process flows, and solution requirements.
Support development of NDTS use cases, digital services, registries, workflows, and stakeholder interaction models.
Facilitate requirement workshops with Ministry officials, States, industry stakeholders, technology partners, and implementation agencies.
Support preparation of strategy documents, concept notes, discussion papers, consultation reports, and implementation recommendations.
Assist in defining KPIs, reporting requirements, dashboards, monitoring frameworks, and programme performance indicators.
Coordinate with technical teams to translate business requirements into solution specifications and implementation plans.
Assist in user acceptance testing (UAT), validation of business requirements,



and review of implemented solutions.

Experience
Experience in business analysis, consulting, e-Governance, digital transformation, IT projects, programme management, or product implementation.
Experience in requirements gathering, stakeholder consultations, business process analysis, workflow design, and preparation of functional documentation.
Experience working with Government departments, technology vendors, implementation agencies, or multi-stakeholder programmes would be desirable.
Familiarity with digital platforms, data-driven systems, business process re-engineering, and technology-enabled service delivery models.
Solid analytical, documentation, stakeholder management, communication, and problem-solving skills.

Experience in tourism, hospitality, travel, digital platforms, or public-sector projects would be an added advantage.

Qualification

Mandatory
Minimum BE/ B.Tech/ MCA/ MSc (IT) or equivalent
6+ years of relevant IT Industry experience.

Desirable
Prior Government experience

📌 Business Analyst Ministry Of Tourism New Delhi (India)
🏢 National Institute for Smart Government (NISG)
📍 India