We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.

Key Responsibilities:
Lead the property s Learning & Development initiatives
Plan and deliver engaging training programs aligned with IHG standards
Drive service excellence and quality standards across the resort
Monitor guest feedback, quality scores and brand standards
Conduct quality audits and identify prospects for improvement
Partner with HODs to identify training needs and develop colleagues
Support onboarding, induction and ongoing development programs
Drive a solid learning culture and continuous improvement mindset

We re Looking For:




Relevant experience in Learning & Development / Quality within the hospitality industry
Solid understanding of luxury hospitality and service standards
Excellent communication, presentation and facilitation skills
Passion for people development and service excellence
Robust interpersonal and stakeholder management skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Learning & Quality Manager Chennai
🏢 IHG Hotels & Resorts
📍 Chennai