Roles & Responsibilities
Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries.
Support perks verification, prior authorization, patient access, and pharmacy support processes.
Provide accurate information on healthcare, insurance, and reimbursement programs.
Investigate customer concerns and coordinate resolutions through multiple systems.
Maintain accurate documentation of all interactions while adhering to compliance requirements.
Meet productivity, quality, customer satisfaction, and service-level targets.

Preferred Candidate
2+ years of experience in International Voice Process or Inbound Customer Support.
Mandatory experience in US Healthcare. [voice process | Word]
Exposure to Advantages Verification, Prior Authorization, Pharmacy Support, HUB Services, or Patient Access Programs preferred.
Excellent verbal and written English communication skills.
Solid customer handling, problem-solving, and documentation skills.
Willing to work night shifts from office (Manyata Tech Park, Bangalore).

📌 Voice Process Bengaluru (India)
🏢 Allegis Group
📍 India