Key Responsibilities:
Receive and handle emergency, urgent, and high-priority calls in a calm and qualified manner.
Quickly identify the nature and severity of an incident by asking relevant questions.
Collect and accurately record essential information, including caller details, location, incident type, and immediate risks.
Provide explicit and appropriate instructions to callers while emergency assistance is being arranged.
Monitor active incidents and maintain communication with response teams until the situation is stabilized or handed over.
Escalate critical incidents to supervisors or management according to established procedures.
Maintain accurate and timely records of all emergency calls, actions taken, escalations, and outcomes.
Use call center systems, emergency communication tools, GPS/location systems,



and incident management software effectively.
Prioritize multiple incidents according to urgency and established response protocols.
Maintain confidentiality of caller and incident information.
Follow company emergency response procedures, service-level requirements, and quality standards.
Prepare incident reports and provide relevant information for post-incident reviews.
Remain calm, empathetic, and skilled when dealing with distressed, anxious, or difficult callers.

Qualification : Any Degree

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Emergency Response Officer Thiruvananthapuram
🏢 GVK EMRI
📍 Thiruvananthapuram