Role & responsibilities :
Manage CRM system to ensure data accuracy, consistency, and compliance with company policies.
Develop and implement effective customer support strategies to improve customer satisfaction ratings.
Collaborate with cross-functional teams to resolve complex customer issues and escalations.
Analyze sales performance metrics to identify trends, prospects for growth, and areas for improvement.
Provide training and guidance to team members on CRM best practices, product knowledge, and process improvements.

Preferred candidate profile :
A bachelors degree with a minimum of 3+ years of relevant experience
Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Robust problem-solving skills and the ability to handle customer inquiries and concerns effectively.
Familiarity with CRM software and tools.
Results-driven with a customer-centric mindset.

📌 Crm Executive / Sr Executive Real Estate Greater Noida
🏢 Capital Infratechomes
📍 Greater Noida