Knowledge, Skills & Competencies
Strong understanding of Accounts Receivable, customer billing and Order-to-Cash (O2C) processes.
Working knowledge of customer credit memo processing, invoice adjustments and billing operations.
Understanding of pricing structures, customer agreements, sales tax and freight billing principles.
Knowledge of bookkeeping, accounting principles and financial controls.
Robust analytical, organizational and problem-solving skills.
Excellent attention to detail and accuracy.
Solid customer service and stakeholder management skills.
Effective verbal and written communication.
Ability to manage multiple priorities while meeting service level commitments.
Advanced proficiency in Microsoft Excel and Microsoft Office applications.
Experience with ERP platforms such as Microsoft Dynamics, SAP, Oracle or equivalent.
Experience using workflow automation, document management and billing systems is preferred.
Understanding of GST, indirect tax and statutory billing requirements is advantageous.
Ability to work collaboratively across global teams while maintaining confidentiality and skilled integrity.
Continuous improvement mindset with interest in automation and operational excellence.
Education & Experience
Bachelor's Degree in Commerce, Accounting, Finance or Business Administration preferred.
Minimum 3–5 years of Accounts Receivable, Billing or Finance Operations experience.
Experience processing customer credit memos, invoice corrections and billing transactions.
Experience working within a multinational organization or Global Shared Services Centre preferred.
Experience supporting ERP-enabled Order-to-Cash processes is advantageous.
Manufacturing, industrial equipment or engineering industry experience is preferred.
Professional accounting qualification (CA, CMA, ACCA or equivalent) or progression toward one is desirable.