Supports MetLife Long Term Care Claims Operation by providing exemplary customer service while managing daily tasks assigned and performing other related duties as required.
Job Details
Location Noida, Uttar Pradesh
Working Schedule Full time
Work Arrangement Hybrid
Responsibilities
Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
Conducts research when needed to resolve customer questions or complaints.
Responds to telephone inquiries from insured s regarding specific claim details.
Understands processes within entire department to assist callers with questions and triage information received.
Works closely with the Claims Reimbursement and Care Managers to provide a seamless customer experience.
Outbound calls and letters to customers and providers to research incomplete claims.
Escalate complaints and potential complaints appropriately
Contributes ideas that enhance service quality.
Performs project work and other related duties as assigned or required
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Specialist Noida (India)
🏢 MetLife
📍 India
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