We are looking for an experienced Desktop Support Engineer to provide technical assistance and support to end users. The candidate should have hands-on experience in troubleshooting hardware, software, operating systems, networking, and user-related technical issues.
Role & responsibilities
• Provide desktop and technical support to end users.
• Troubleshoot hardware, software, and operating system issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Troubleshoot LAN, Wi-Fi, and basic network connectivity issues.
• Configure and troubleshoot Windows operating systems.
• Handle software installation, updates, and system configurations.
• Create, update, and resolve IT support tickets within defined timelines.
• Perform basic troubleshooting of email and other business applications.
• Maintain IT assets and support documentation.
• Escalate complex technical issues to the appropriate team.
• Ensure timely resolution of user complaints and technical issues.
Preferred candidate profile
• 2 years of experience in Desktop/IT Support.
• Valuable knowledge of Windows OS and desktop troubleshooting.
• Hardware and software troubleshooting.
• Basic knowledge of LAN, TCP/IP, DNS, DHCP and networking.
• Experience with printers, scanners and other peripherals.
• Knowledge of ticketing/helpdesk tools.
• Positive communication and problem-solving skills.
• Ability to work independently and as part of a team.
📌 Walk In Desktop Support Engineer Chennai
🏢 Fourth Dimension Technologies
📍 Chennai
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