General Information
Location: Noida, Uttar Pradesh
Working Schedule: Full time
Work Arrangement: Hybrid
Relocation Assistance Available: No

Roles & Responsibilities
Provides plan and claim information, assists with submission of claims and makes outbound calls to gather missing information on incomplete claims.
Conducts research when needed to resolve customer questions or complaints.
Responds to telephone inquiries from insured s regarding specific claim details.
Understands processes within entire department to assist callers with questions and triage information received.
Works closely with the Claims Reimbursement and Care Managers to provide a seamless customer experience.
Outbound calls and letters to customers and providers to research incomplete claims.
Escalate complaints and potential complaints appropriately
Contributes ideas that enhance service quality.
Performs project work and other related duties as assigned or required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Specialist Noida
🏢 MetLife
📍 Noida