Key Responsibilities(Air Ticketing):
Understand the client requirement, coordinate with them and issue the best airfares
Search and compare airfares using GDS systems
Book, block, and issue domestic and international air tickets
Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes
Coordinate with airlines for fare rules, flight schedules, and special service requests
(SSRs)
Assist clients via calls and emails, providing fare options, ticketing support, and travel
advice
Ensure accuracy in passenger details and ticketing documentation
Maintain updated records of all bookings and transactions
Work closely with the sales and customer service teams to ensure seamless travel
planning

Key Responsibilities(Travel Packages):
Assist in responding to client inquiries via phone, email, and in-person meetings,
ensuring friendly and qualified communication.
Learn to understand client preferences and travel needs in order to help design
personalized travel packages.
Support in creating customized itineraries,



including accommodations, sightseeing,
transportation, and activities.
Help coordinate with hotels, local vendors, and service providers for bookings and
itinerary execution.
Assist with researching availability and booking domestic and international flight tickets.
Manage and organize email communication for client and vendor coordination.
Conduct follow-ups with clients to confirm travel details, gather feedback, and ensure
overall satisfaction.

Positive knowledge of airline rules, ticketing policies, and global travel norms.
Strong communication and client handling skills.
Ability to multitask, prioritize work, and meet deadlines in a fast-paced setting.
Detail-oriented with strong problem-solving and decision-making skills.
A team player who can also take ownership and work independently when needed.
Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.

📌 Air Ticketing / Travel Packages Internship Thane (India)
🏢 BTW Financial Services & IMF
📍 India