Requirements:
Excellent communication (Spoken & Written). Typing speed of 50 WPM or above.
Valuable Customer Service Skills - High patience and pacifying skill to handle difficult customers.
Excellent Customer Service Skills + ability to deal handle and resolve escalated customer issues
Experience in troubleshooting software on Windows and /or Mac operating systems
Experience working in a team workplace, managing a diverse workload
Training skills
Must be a Graduate (full time) - Cultural awareness - conversational English
Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations
Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.
General cultural awareness,



particularly for agents who are supporting customers in a region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers).
Uses qualified concepts; applies company policies and procedures to resolve a variety of issues.
Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future opportunities to expand clients' use of Adobe's solutions.
General knowledge of Adobe DME products
Advanced knowledge of at least 1 product is a plus.

📌 Tech Support Consultant Video Adobe Noida (India)
🏢 TESCRA
📍 India