TCS has been a outstanding pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Service Desk

Experience Range: 3 to 7 Years

Location: Mumbai

Virtual Interview on 26th Sep 2026

Must Have :
Prior experience working as a Service Desk Analyst
Assist customers with technical issues via chat in a timely and productive manner.
Experience in handling 2 or more chat concurrency.
Knowledge on ITIL and Incident Management (SLA, Severity)
Experience in ServiceNow is a plus.
Diagnose and troubleshoot hardware and software problems
Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
Escalate complex issues to higher-level technical teams when necessary
Maintain detailed logs of customer interactions and solutions provided
Follow up with customers to ensure their issues are fully resolved
Stay updated with product knowledge and technical skills

Should have valuable written communication skill. .

📌 Service Desk Mumbai
🏢 Tata Consultancy Services
📍 Mumbai