Roles & Responsibilities Branch Manager

We are looking for a dynamic and experienced professional to lead the overall functioning of our branch, with a solid background in sales, operations, and team management.

Key Responsibilities:
Business Target Achievement: Responsible for meeting and exceeding branch business targets across products and services.
Regulatory Compliance: Ensure strict adherence to all regulatory guidelines including KYC, AML, and CFT at all times.
Cost Management: Monitor and control branch expenses to maintain profitability and operational efficiency.
Customer Service Excellence: Deliver superior customer service by understanding client needs and offering suitable financial solutions.
Sales & Business Development: Drive new business prospects across retail and institutional segments; develop and manage sales channels.
Team Leadership: Build, train, and motivate a high-performing team to achieve branch goals and maintain high engagement levels.
Process Adherence:



Ensure all systems and processes laid down by senior management are followed diligently.
Training & Development: Ensure staff is well-trained on bank products and sales processes for consistent performance.
Audit & Compliance: Handle internal and external audits, inspections, and ensure full compliance with regulatory and organizational standards.

Preferred Candidate Profile
Minimum 8 years of banking experience, with proven expertise in managing a bank branch.
5+ years in a leadership role, with a robust track record of driving profitability and team performance.
Candidates with MBA, CAIIB, JAIIB, or other relevant banking qualifications will be preferred.
Robust communication, leadership, interpersonal, and customer service skills.
Result-oriented with a proactive approach to problem-solving and decision-making.
Knowledge of local geography and language will be an added advantage.

📌 Branch Head Mumbai Western Line Mumbai Suburban
🏢 Utkarsh Small Finance Bank
📍 Mumbai Suburban