Key Responsibilities:
Drive repeat and retention sales through existing customer base.
Handle upselling, cross-selling and win-back initiatives.
Convert returns into exchanges wherever possible.
Build robust customer relationships and improve customer experience.
Manage customer cohorts and track sales/retention metrics using Excel/Google Sheets.
Drive key metrics such as conversion, AOV, repeat rate and LTV.
Coordinate customer interactions including home fit/style visits where required.
Candidate Profile:
3+ years of experience in Inside Sales, Retention Sales, Tele-sales, Customer Success/CX or revenue-led customer roles.
Robust combination of Sales + Customer Experience/Customer Success exposure.
D2C, E-commerce or Retail experience preferred.
Robust communication, relationship-building and convincing skills.