Shankesh Jewellers Limited is looking for a Sales Operations & CRM Executive to support B2B sales operations through effective CRM management, sales coordination, order tracking, catalogue management, MIS reporting and cross-functional coordination.
Experience
25 years of experience in Sales Operations, Sales Coordination, Inside Sales or Sales Administration. Jewellery and B2B/wholesale industry experience will be preferred.
Qualification
B.Com. / equivalent bachelor’s degree
Skills
Robust MS Excel and MIS reporting skills
CRM and database management
Robust coordination and follow-up abilities
Valuable communication and interpersonal skills
Attention to detail and data accuracy
Ability to manage multiple tasks and deadlines
Experience with JewelFlow Software will be preferred
Key Responsibilities
Maintain CRM records, customer databases, sales pipelines and daily sales activities.
Support the B2B sales team with enquiry tracking, customer follow-ups and sales coordination.
Manage and update the digital B2B jewellery catalogue, including products, pricing and images.
Coordinate orders from confirmation to dispatch with production, design, accounts and logistics teams.
Prepare regular sales MIS reports covering sales, pipeline, pending orders and customer requirements.
Ensure smooth communication, documentation and timely resolution of sales and order-related issues.