Managing enterprise software
ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, ArcGIS License Manager
AVEVA Global, License Manager & File Server
Google Earth, Chaos, Holobuilder, and other Engineering Applications

Managing Productivity Applications
Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint, OneDrive, OneNote)
Adobe Acrobat, Creative Cloud & Bluebeam Revu
DocuSign & GlobalSign
Visio, Visual Studio, Citrix Workspace, VisiSpecs, Shipping Solution, 7-Zip

Role & Responsibilities

Team Leadership & Service Delivery
Lead and mentor a team of 4 Offshore Engineers and 1 Onsite Engineer.
Drive operational excellence, workforce planning, task allocation, knowledge transfer, onboarding, and service governance.
Manage stakeholder communication and cross-functional coordination.

Application Support & Administration
Provide L2/L3 administration and support for Engineering and Productivity Applications.
Manage incidents, problems, changes, service requests, major incidents, and root cause analysis.
Perform application administration, access management, performance monitoring, and operational governance.

Software Licensing & Asset Governance
Manage enterprise software licensing, subscriptions, renewals, compliance, audits,



reconciliation, and optimization.
Administer OpenLM and perform usage analytics, capacity planning, reporting, and software asset governance.
Support disaster recovery and business continuity initiatives.

Identity, Security & Compliance
Manage user provisioning, access administration, authentication, SSO, SCIM, and identity integrations.
Support vulnerability remediation, compliance audits, access reviews, risk mitigation, and security initiatives.

Project Delivery & Platform Modernization
Lead SaaS migrations, cloud transformations, platform integrations, upgrades, automation initiatives, and application modernization projects.
Support enterprise deployments, packaging, release management, testing, UAT, pilot programs, and production rollouts.

Vendor & Service Management
Act as the primary technical contact for vendors and strategic partners.
Manage escalations, support cases, roadmap discussions, technical reviews, and service improvements.

Drive ITIL-aligned service delivery through ServiceNow including SLA governance, KPI reporting, backlog management, and operational reporting

📌 Gis Team Lead Bengaluru
🏢 LTM
📍 Bengaluru