Responsibilities
Act as the main point of contact for assigned customers.
Handle client onboarding, engagement, and retention.
Drive renewals, upselling, and cross-selling.
Resolve client issues and escalations.
Maintain accurate customer records in CRM.
Requirements
Experience in an EdTech company.
Experience in customer handling and relationship management.
Familiarity with CRM tools such as Zoho.
Solid communication and problem-solving skills.