Role: Own sales, operations and people across Jacadi Paris stores, and run the operations side of e-commerce and WhatsApp sales.

Key Responsibilities -
Sales and store P&L;
Deliver store targets and LFL growth
Drive conversion, ATV and UPT (all KPI)
Control manpower cost, shrinkage and markdown leakage
Build HNI and gifting business
E-commerce and WhatsApp operations
Online orders are fulfilled from the stores, so this role owns dispatch within the agreed TAT
Returns, refunds and courier escalations
Stock accuracy between the stores and the website
WhatsApp orders: response time, conversion, payment and dispatch
Work with the E-commerce Head on stock and size depth for online. Marketing stays with the e-commerce team.
People
Store hiring, onboarding and training
Rosters, incentives and performance reviews
Cut attrition and build successors for store manager roles
Stock on floor
Replenishment, size availability and inter-store transfers (ISTs)
Cycle counts and stock-on-hand accuracy
Broken sizes, ageing stock and end-of-season sale (EOSS) execution
Defects,



damages and vendor claims
VM, compliance and audit
Brand VM guidelines followed in every store
Store SOPs, cash handling and internal audits
Statutory compliance (shop licences, fire safety) and mall/landlord relations
Customer and CRM
Complaint resolution and service recovery
Customer data capture, VIP clienteling and repeat purchase
Reporting
DSR, weekly store reviews and monthly business review KPIs: sales vs target, LFL, conversion, ATV, UPT, online dispatch TAT, return and cancellation rate, WhatsApp conversion, attrition, audit scores, shrinkage, stock accuracy.

Profile:
Graduate; an MBA is a plus
5 to 10 years in premium, luxury or kidswear retail, with at least 2 to 3 years running a store. Not hard pressed that they need to have kidswear experience though that is a plus point.
Comfortable with Excel and sales data
Has handled ship-from-store or omnichannel orders
Robust at clienteling;
Willing to travel domestic

📌 City Manager Mumbai
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📍 Mumbai