This position is for a pipes manufacturing company, for the Vemgal Industrial Area location, Kolar district.

Shift Timings and Weekly Offs
9:30 A.M to 5:30 P.M.
Monday to Saturday (6 Days working)

Core Responsibilities
Dial Outbound calls as per the assigned database and target.
Adhere to provided call Script & questionnaire.
Identify the escalation calls, register the complaint and escalate it to the next in line.
Document the feedback/issues raised by the Plumbers/DSM/Dealer & Distributors.
Build and maintain solid, long-term connections between the company and its clients (Plumbers and Distributors) to drive satisfaction, retention, and growth.
Proficiency with CRM systems and update CRM after each call.
Schedule callbacks/appointments using our internal CRM.
Develop deep product expertise to effectively address customer/channel inquiries and resolve.
Work closely with the Branding, Logistics, Production and Warehouse teams to complete the tasks on agreed SLA.
Follow up on the pending requirements.
Maintain customer information confidentiality.
Achieve daily/weekly/monthly expected calling targets.

📌 Customer Care Executive Kolar
🏢 Naukri e-Hire
📍 Kolar