Key Responsibilities

Team Management

• Manage and supervise a team of QA Analysts and production staff.

• Monitor daily productivity, quality, and SLA adherence.

• Conduct regular performance reviews and provide coaching.

Quality & Operations Oversight

• Ensure high-quality standards in payment posting and QA processes.

• Review audit results and ensure corrective actions are implemented.

• Manage workload distribution and resource planning.

Exception & Escalation Management

• Handle escalations and critical issues from team members.

• Ensure timely resolution of exception queues.

• Coordinate with SMEs and managers for complex cases.

Reporting & Stakeholder Communication





• Prepare and share performance reports (quality, productivity, errors).

• Participate in client calls and internal reviews.

• Ensure adherence to client requirements and SLAs.

Process Improvement

• Identify improvement prospects in workflows.

• Drive team-level initiatives to improve efficiency and accuracy.

Required Qualifications

• 3+ years of experience in US Healthcare RCM.

• Prior experience in team handling or supervisory role.

• Robust understanding of Payment Posting and QA processes.

📌 Team Lead Payment Posting And Qa Puducherry
🏢 AP Management Consultants
📍 Puducherry