Job Overview :
This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
Responsibilities :
- Customer Service: Delivering effective and friendly responses to customer across different channels (main responsibility)
- Credit Risk: Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
- Servicing & Collections: Proactively reaching out to borrowers who have missed payments
- Product: Escalating customer feedback and IT bugs to help improve our product
- Finance: Manage refunds, repayments, and other payment processes
- General: Various administrative projects as needed

Qualifications :
- 1-4 years of previous job experience in customer service primarily via calling
- Proficient in Hindi and English communication




- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Positive grammar, spelling and punctuation
- Driven by data and highly analytical, good understanding of excel preferred
- Ideal candidates will be extremely versatile with scheduling e.g. willing to work on weekends and occasionally holidays

Benefits of Joining
- Mission-driven, fast-paced and entrepreneurial environment
- Competitive salary and equity package
- A collaborative and flat company culture
- Fully-paid Group Medical Insurance for you
- Maternity leave
- Team meals and social events- Virtual and In-person

📌 Customer Success Associate (Mumbai)
🏢 Branch International
📍 Mumbai