Job Description:
Application Ownership & Support
Own and manage business-critical applications including CRM, Policy
Administration Systems, Client Portals and Financial Systems.
Ensure application availability, performance and support in line with agreed
SLAs.
Manage production issues, root cause analysis and resolution.
Drive continuous improvement of application capabilities and user experience.
Maintain application documentation, SOPs, support procedures and knowledge
repositories.
Project & Change Management
Manage application enhancement projects and change requests end-to-end.
Work closely with business stakeholders to gather requirements and define
solutions.
Prepare business cases, functional specifications and project documentation.
Coordinate testing, UAT, implementation and post-go-live support.
Ensure successful delivery of projects within agreed timelines and budgets.




Application Migration & Transformation
Lead migration of existing CRM and Policy Administration Systems to Group-
approved strategic platforms.
Coordinate data migration, process mapping, testing and business transition
activities.
Act as the primary IT representative for business stakeholders throughout the
migration lifecycle.
Identify prospects for application consolidation and modernization.
Vendor & Contract Management
Manage relationships with application vendors, implementation partners and
service providers.
Review and negotiate support arrangements, SOWs and change requests.
Monitor vendor deliverables, performance and compliance with contractual
obligations.
Drive accountability and value realization from technology investments.

📌 Applications And Ai Solutions Lead Mumbai (India)
🏢 Acme Services Private
📍 India