About the team:
You’ll be part of the team driving one of the most critical stages of the customer journey-onboarding. The Video KYC (VKYC) team ensures every verification is seamless, compliant, and built on strong risk foundations, combining speed with a customer-first approach.

About the role:
As Assistant Manager - Credit Operations, you’ll lead the VKYC operations team, ensuring highquality onboarding and solid compliance standards. You’ll work closely with Credit, Risk, Compliance, and Product teams to deliver smooth verification journeys while minimizing operational and regulatory risks.

What You will do:
Own end-to-end VKYC operations and ensure smooth daily execution
Manage team performance, productivity, and quality benchmarks
Handle escalations and optimize workload, roster planning, and SLAs
Ensure compliance with RBI guidelines and internal KYC policies
Identify process gaps, reduce errors, and strengthen controls
Track KPIs, manage MIS, and share insights with leadership
Use data to improve processes, efficiency, and decision-making
Lead, mentor,



and train the team to build a high-performance culture

What you will need:
5–8 years of experience in VKYC, Banking, or Credit Operations with team handling.
Robust knowledge of RBI KYC and Video KYC regulations.
Experience managing team performance and operational KPIs.
Good analytical skills and ability to identify risks and process gaps.
Proficiency in MS Excel and MIS reporting.
Solid communication and stakeholder management skills
Ability to work in a fast-paced, high-growth setting

Life at slice:
Life so good, you’d think we’re kidding:
Competitive salaries. Period.
An extensive medical insurance that looks out for our employees & their dependents. We’ll love you and take care of you, our promise.
Flexible working hours. Just don’t call us at 3AM, we like our sleep schedule.
Tailored vacation & leave policies so that you enjoy every important moment in your

📌 Assistant Manager Odisha
🏢 Slice
📍 Odisha