Zscaler Engineer | L2 / L3Location: Delhi / Noida / Gurgaon / Mumbai / Pune / BangaloreExperience: 2+ YearsEmployment Type: Full-timeWork Mode: HybridShift: 24×7About the RoleWe are looking for a Zscaler Engineer - L2/L3 with robust hands-on production experience across ZIA, ZPA and Zscaler Client Connector (ZCC).You will be responsible for troubleshooting Zscaler and enterprise networking issues, handling escalations, resolving connectivity and application-access problems, performing RCA, and implementing permanent fixes.Key ResponsibilitiesZIA | Zscaler Internet AccessTroubleshoot ZIA architecture, traffic flow and forwarding methods including GRE, IPSec, PAC and ZCCConfigure and troubleshoot URL Filtering, Firewall, SSL Inspection and Cloud App policiesTroubleshoot DNS, SSL/TLS, proxy and internet connectivity issuesAnalyze ZIA logs and analytics for troubleshooting, performance issues and RCAWork with ZIA policies, tenant profiles and subcloudsZPA | Zscaler Private AccessTroubleshoot ZPA architecture and end-to-end user-to-application flowWork with App Connectors, Service Edge and Private ApplicationsTroubleshoot application access, segmentation and ZPA policy issuesTroubleshoot App Connector, DNS and application connectivity problemsPerform RCA for complex ZPA incidentsZCC | Zscaler Client ConnectorHandle ZCC deployment,



configuration and troubleshootingTroubleshoot ZIA/ZPA traffic forwarding through ZCCResolve authentication, SSO and enrollment issuesAnalyze ZCC logs and diagnostics across Windows and macOSTroubleshoot endpoint conflicts involving VPN, Proxy, Firewall and EDRNetworking & Troubleshooting SkillsStrong TCP/IP, DNS, Routing, Proxy and SSL/TLS fundamentalsHands-on knowledge of GRE and IPSecWireshark and packet capture analysisExperience handling L1/L2/L3 escalations and P1/P2 incidentsStrong troubleshooting, incident management and RCA skillsAbility to implement permanent remediation/fixesMandatory Requirements2+ years of experienceReal production experience with ZIA + ZPA + ZCCHands-on Zscaler troubleshooting and policy configurationExperience with ZPA App Connectors and application accessExperience with ZCC deployment, authentication/enrollment and diagnosticsStrong networking and packet-level troubleshootingExperience with DNS, SSL/TLS, proxy, routing and connectivity troubleshootingP1/P2 incident handling and RCA experienceGood communication and incident management skillsImportant: Candidates with only theoretical knowledge, certification/training exposure, or experience with only one or two Zscaler products will not be considered. Production experience across all three: ZIA + ZPA + ZCC is mandatory.

📌 Zscaler Engineer/ (Noida)
🏢 Digivance Solutions
📍 Noida