? Product Support Manager | Mumbai | Pune | HyderabadWe're looking for a dynamic Product Support Manager to build and scale our India-based Product Support team. This is a unique opportunity to create a high-performing support function from the ground up, lead support transitions from the U.S., drive operational excellence, and own customer success outcomes. You'll have the autonomy to shape processes, develop talent, and implement best practices while making a meaningful impact on our products, customers, and business growth..What You'll DoBuild, hire, and lead a high-performing Product Support teamDrive knowledge transfer and offshore transition from U.S. teamsOwn ticket triage, escalations, SLAs, and resolution performanceCreate support processes, playbooks, and knowledge basesPartner with Product, Engineering,



and Customer Success teamsWhat We're Looking For8+ years in Product/Technical Support or Service Delivery3+ years managing multi-tier support teamsExperience building or scaling offshore support functionsStrong stakeholder management and communication skillsHealthcare Technology, Healthcare RCM, or SaaS experience preferredAt Infinx, you'll have the prospect to build from the ground up, lead a growing team, and make a direct impact on healthcare technology solutions used by leading U.S. healthcare organizations.? Location: Mumbai | Pune | Hyderabad? Interested candidates can share their updated resume to [email protected] line: Product Support Manager

📌 Product Support Manager (Maharashtra)
🏢 Infinx
📍 Maharashtra