Job Title: CRM Manager – Real Estate

Location: Shimla, Himachal Pradesh

Experience: 6–8 Years | Minimum 4 Years in a Managerial Role

Job Summary

We are looking for an experienced CRM Manager – Real Estate with strong knowledge of property transactions, RERA compliance, Himachal Pradesh property laws, client management, documentation, and receivables . The candidate should have hands-on experience managing the complete pre-sale and post-sale CRM process for residential/real estate projects.

Key Responsibilities

- Manage the complete CRM lifecycle from pre-sale to post-sale , including client onboarding, documentation, registration, possession, and closure.
- Handle RERA compliance , property-related documentation, and statutory records.
- Strong understanding of Section 118 / HP land and property regulations , particularly requirements applicable to non-Himachali/non-resident buyers .
- Manage 118-related documentation and processes for eligible property transactions.
- Ensure accurate and timely maintenance of property files, agreements, registration documents, payment records, and client documentation .
- Monitor and follow up on receivables, outstanding payments, payment schedules, and collections .
- Prepare and maintain CRM, sales, receivables, registration, and management reports .
- Manage regular client communication and relationship management throughout the property lifecycle.




- Handle client queries and systematically resolve/escalate complex issues within defined timelines.
- Coordinate with Sales, Legal, Finance, Projects, Registration/Documentation teams, and external stakeholders .
- Ensure compliance with applicable Himachal Pradesh rules and regulations related to property purchase and ownership .
- Maintain complete knowledge of property purchase processes, documentation, registration, possession, and post-sale requirements .
- Develop SOPs and ensure systematic CRM processes and documentation.

Candidate Profile

- 6–8 years of relevant Real Estate/CRM experience , with at least 4 years in a managerial role .
- Strong experience in residential real estate/property projects .
- Hands-on knowledge of RERA compliance and real estate documentation .
- Strong understanding of Himachal Pradesh property laws, rules, and regulations , especially Section 118 .
- Experience handling non-resident/non-Himachali property purchase processes will be preferred.
- Strong understanding of receivables, reporting, registration, agreements, and property documentation .
- Excellent client communication, relationship management, negotiation, and problem-solving skills .
- Solid coordination skills with internal teams, clients, legal teams, and government/registration authorities.
- Good working knowledge of MS Excel and CRM systems .

📌 CRM Manager – Real Estate (India)
🏢 Imperial Holding group
📍 India