WBO:WB Service CO Team lead
INTERNAL USAGE:
No. of Vacancies:Reports to:Head Service
Is a Team leaderYTeam Size:1-2
Grade:AVP/VP
Business:Corporate CentreDepartment:Wholesale Banking OperationsSub-Department:
Location:
About Wholesale Banking Operations

The wholesale banking operations department helps in managing the transaction in the banks.Transaction Banking(TB) can be defined as the set of instruments andservicesthat abankoffers to trading partners to financially support their reciprocal exchanges of goods (e.g.trade), monetary flows (e.g., cash), or commercial papers (e.g., exchanges)

Trade Finance Center handles the imports & exports transactions such as BG, LC, Collections, Advance Remittances, Open Account Payments, Trade outward Remittances and routing of SWIFT messages.

AbouttheRole
As a part of the wholesale banking operations team, Service team is responsible for providing end-to-end service to fulfill the needs of existing as well as potential customers.
Key Responsibilities

Improve average audit score and timely closure of audit report

Reduce in the customer complaints over the base line





Drive digital adoption (avg) across Credit Connect, TF Connect, CIB, CMS

Engage with Risk and Compliance team and manage the KRIs

Conduct regular engagement with internal and external stakeholders at Branch level

Prepare various MIS/ Dashboards and share the analysis with stakeholders

Reduce n EDPMS/IDPMS/CPQs/Capital A/c pendency as per stipulated criteria

Review and monitor TAT across all products - for all customer centric transactions.

Qualifications

Optimal qualification for success on the job is:

Graduation/ MBA from a recognized university

Role Proficiencies:

A successful candidate should possess the following:

Knowledge of banking regulations and norms

Maintain a high level of knowledge of banking products and services

Positive communication (both verbal and written) skill in both English and the local language

Ability to handle pressure and meet deadlines

Relationship building skills

For successful execution of the job

📌 WBO:WB Service CO Team lead (Mumbai)
🏢 Axis Bank
📍 Mumbai