1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.
2. Maintain & follow grooming standards as specified in the SOP Manual.
3. Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
4. Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & Travel Agents
5. Ensure that customer is provided with complete details pertaining to the product & cost
6. Responsible for relationship building and servicing the city PSA & TAs
7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings
8.
Responsible to coordinate with service team for post-sale process
9. Maintain Daily Sales Report
10. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on current offers
11. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction
12. Adhere to company policy and systems
13. Ensure zero monetary losses by cancellation of liabilities and timely collections