Project Role: Infra Tech Support Practitioner
Project Role Description: Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills: Cloud Network Operations
Positive to have skills: Dev Ops, Palo Alto Networks Firewalls
Minimum 5 year(s) of experience is required
Educational Qualification: 15 years full time education

- Summary:

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that configured services operate smoothly across multiple platforms.

You will be responsible for troubleshooting hardware and software problems, implementing technology solutions, and providing support for server and network areas, all while adhering to defined operating models and processes. Your role will require both remote and onsite support, ensuring that all systems function optimally and efficiently.

Key Responsibilities

The Cloud Network SME experienced in single or multi-cloud network in designing, implementing, and troubleshooting the cloud network especially Microsoft Azure.

1. 12 years of relevant experience in networking domain in design, implementation, troubleshooting, monitoring,



management of on-Prem and Cloud IAAS including routing , Azure networking, Network security, load balancer and various network monitoring tools.

Should be able to play the SME/L3 role to resolve complex network issues

Experienced in designing the firewall s highly available architecture, especially Palo Alto.
Design and implement secure, scalable, and highly available Azure network architectures.
Lead end-to-end cloud network design projects, including virtual networks (VNets), subnets, NSGs, UDRs, Azure Firewall, Application Gateway, Express Route, and VPNs.
Provide technical leadership, mentorship, and guidance to network and cloud engineers.

Participate in cloud assessments, cost optimization, and capacity planning.

Technical Experience
Experienced in Azure public cloud network technologies like VPN, Azure Express route, VNETs, NSGs

Strong knowledge of network security technologies like - Palo Alto, F5 LBs, LTMs

Experienced in designing the firewall s highly available architecture, especially Palo Alto, implementation & troubleshooting exposure.
Strong BGP Routing and switching, VPN Technologies skills with very strong hold of - Arista 7k, Cisco 9k, ASRs and CSRs.
Expert in IPsec VPN, Global Protect VPN.
Solid knowledge of Aviatrix deployment and design best practices in single or multi-cloud environments.

Positive to have Dev Ops skill sets.

Education Qualification: Btech or Equivalent

Professional Attributes

A process-oriented individual, with strong interpersonal skills, who has the flexibility to thrive in a fast-paced, energetic organization.
Able to lead the discussion and front end during the complex discussion.

Must be able to work a flexible schedule, including overtime and after hours.

📌 Infra Tech Support Practitioner (Gurugram)
🏢 Accenture
📍 Gurugram