We are looking for an Accounts Receivable professional to manage AR activities for UK/US clients, including collections, cash application, billing, and account reconciliation.
Key Responsibilities
Debt Collection
- Monitor and manage outstanding customer accounts to ensure timely payments.
- Follow up with customers regarding overdue invoices and negotiate repayment plans.
- Reduce accounts receivable ageing by implementing effective collection strategies.
- Maintain accurate records of customer interactions, payment commitments, and collection efforts.
Dispute Resolution
- Investigate and resolve payment disputes and discrepancies in a timely manner.
- Collaborate with internal teams (e.G., finance, sales, and customer service) to address customer concerns.
- Ensure all resolutions align with company policies and contractual agreements.
Customer Relationship Management
- Build and nurture positive relationships with customers to ensure smooth transactions.
- Provide timely and professional communication to address payment-related concerns.
- Offer guidance on payment terms and credit policies to customers.
Process Improvement Initiatives
- Identify inefficiencies in the credit control process and suggest improvements.
- Implement automation or system enhancements to improve collection effectiveness.
- Provide insights and reports on debt collection performance and suggest data-driven strategies.
Required Skills
- Knowledge of Accounts Receivable / O2C processes.
- Good understanding of accounting and collections.
- Strong verbal and written communication skills.
- Valuable analytical and problem-solving skills.
- UK/US accounting process experience will be an advantage.