Customer Success Engineer (Data & Automation)Location:
Gurugram
(Onsite), 5 days/weekExperience:
1-3 YearsJoining Timeline: Immediate
About the Role:We are looking for a
Customer Success Engineer/Technical Support Engineer
to provide technical support to
enterprise customers ,
troubleshoot production issues , and ensure seamless operation of
cloud-based applications . You will work closely with Engineering, Product, and Customer Success teams to
resolve complex technical challenges
and deliver an exceptional customer experience.
Responsibilities:Troubleshoot
and
resolve production issues
for enterprise customers.Investigate incidents using
application logs ,
SQL queries , and
monitoring
tools .Perform Root Cause Analysis ( RCA ) and drive issue resolution.Support
REST APIs ,
webhooks ,
integrations , and
authentication
workflows .Collaborate with Engineering, Product, and DevOps teams to resolve customer-reported issues.Manage
customer onboarding ,
technical implementations , and ongoing
production support .Create and maintain technical documentation,
troubleshooting guides, and knowledge base articles.Ensure timely resolution of
support tickets
while adhering to
SLAs .
Requirements:1-3 years of experience
in Technical Support, Product Support, Customer Success Engineering, or Application Support.Strong understanding of
SQL
and
REST APIs .Experience with
Postman ,
webhooks , and
API troubleshooting .Experience with
scripting using Python or JavaScript .Exposure to cloud platforms such as
AWS ,
GCP , or
Azure .Strong exposure with
Linux ,
application logs , and
production incident management .Knowledge of
monitoring tools
such as CloudWatch, Datadog, Grafana, or similar.Basic understanding of
Docker
and
Kubernetes
is a plus.Excellent analytical, problem-solving, and communication skills.
Valuable to Have:Experience
supporting SaaS or enterprise software products.Exposure to
AI/LLM integrations, workflow automation, or low-code platforms.
📌 Customer Success Engineer (Mumbai)
🏢 Recro
📍 Mumbai