- Process incoming spare parts and machine requests received via phone, email, or walk-in clients.
- Prepare and issue accurate technical/commercial quotations and check product availability for customers or internal service teams.
- Identify upsell and cross-sell opportunities for maintenance kits, components, and fast-moving spares.
Inventory & Logistics Management:
- Monitor stock levels continuously to ensure rapid-moving machine parts remain available.
- Source rare or out-of-stock components by coordinating with external supplier networks.
- Oversee shipping logistics to deliver parts from the warehouse to domestic and international client locations.
Technical Support & Vendor Coordination:
- Identify correct spare parts using technical manuals, assembly drawings, and serial numbers.
- Coordinate with manufacturers and vendors to negotiate pricing, lead times, and dispatch priority.
- Support internal sales, engineering, and service teams to resolve technical inquiries promptly.