Telecalling & Customer Engagement Executive

Company: SkillsNCR
Location: Gurugram / Gurgaon
Working Style: Primarily in-person / office-based
Experience: Freshers and experienced candidates can apply
Engagement & Compensation: To be discussed with shortlisted candidates and confirmed in writing before joining

About the Role

SkillsNCR is looking for a confident, warm and responsible Telecalling & Customer Engagement Executive to speak with prospective students, parents and other enquiries.

This is not a typical call-centre role where success means making the maximum number of calls.

At SkillsNCR, our philosophy is:

Diagnosis Before Prescription.

Your job is to understand why somebody contacted us, what problem they are actually trying to solve, whether SkillsNCR may be relevant, and what the correct next step should be.

Sometimes that next step may be a consultation.

Sometimes it may be a follow-up.

Sometimes we may conclude that the person is not the right fit.

We want honest conversations, not pressure selling.

What You Will Do

Your responsibilities may include:

- Calling new enquiries and leads received by SkillsNCR
- Speaking with students, graduates and parents
- Understanding why the person contacted us
- Asking structured qualification questions
- Explaining SkillsNCR clearly and confidently
- Identifying whether the enquiry is genuinely relevant
- Booking appropriate consultation or diagnostic conversations
- Following up with interested prospects
- Re-engaging leads who have not responded
- Maintaining accurate call notes and lead status
- Recording objections and customer questions
- Updating the next action and follow-up date
- Sharing recurring customer feedback with the team
- Supporting WhatsApp/email follow-ups where required
- Helping improve our calling scripts based on real customer conversations

What This Role Is NOT

We do not want someone who:

- reads a script mechanically;
- pressures people into buying;
- makes unrealistic promises;
- tells every lead the same thing;
- measures success only by number of calls made.

You should be able to listen first and speak second.

What We Are Looking For

You should be:

- comfortable speaking with new people;
- confident on the phone;
- polite but assertive;
- comfortable speaking in both Hindi and English;
- a good listener;
- able to ask questions naturally;
- organised with follow-ups;
- comfortable using basic CRM/Excel/Google Sheets;




- able to learn our services properly;
- willing to take feedback and improve your conversations;
- reliable about commitments and follow-ups.

Previous telecalling, counselling, admissions, customer-service, hospitality, sales or support experience can be useful.

However, freshers with strong communication skills can also apply.

The Kind of Conversation We Want

We don't want:

“Sir/Ma'am, we have a course. Would you like to buy it?”

We want someone who can have a conversation like:

“You had shown interest in SkillsNCR. Before I explain anything, may I understand what you're currently looking for and what problem you're trying to solve?”

Then listen.

Then ask the right questions.

Then explain only what is relevant.

Initial Areas You May Work OnGraduate / WorkReady

Speaking with graduates and job seekers to understand:

- what kind of role they are trying to get;
- what applications/interviews they have already attempted;
- where they believe they are getting stuck;
- whether they are looking for capability development or simply expecting a job vacancy;
- their practical availability and Gurugram fit;
- whether a further fit/diagnostic discussion makes sense.

SchoolReady / Parent

As Parent enquiries grow, you may also speak with parents to understand:

- the child's current learning situation;
- what concern prompted the enquiry;
- what support the parent has already tried;
- what outcome they are looking for;
- whether a SkillsNCR consultation could be helpful.

You will not diagnose the child yourself or make academic guarantees.

Important: What You Must Never Promise

You must never make claims such as:

- guaranteed job or placement;
- guaranteed salary;
- guaranteed marks or academic results;
- guaranteed admission;
- guaranteed seat or programme availability;
- unapproved discounts;
- refunds or commercial terms that have not been authorised.

If you do not know something, the correct response is:

“Let me confirm that and come back to you.”

Accuracy matters more than pretending to know everything.





How We Will Measure Good Performance

We will not judge you only by call volume.

We will look at:

- leads contacted on time;
- meaningful conversations;
- quality of qualification;
- consultations booked where appropriate;
- follow-ups completed;
- accuracy of CRM/call notes;
- quality of customer information captured;
- clarity and professionalism;
- conversion through the funnel;
- reasons prospects say yes, no or not now.

Who May Enjoy This Role

This may suit you if you enjoy:

- speaking with people;
- understanding their problems;
- helping someone make a decision;
- customer service;
- counselling;
- sales conversations;
- relationship building;
- learning why customers behave the way they do.

It can be particularly relevant for someone wanting to develop skills in:

Customer Engagement | Sales | Counselling | Admissions | Customer Success | Business Development

Please Read Before Applying

SkillsNCR is an early-stage company currently validating its market and operating model.

You should be comfortable working in an environment where processes are still being improved.

We will give you scripts, context and guidance—but we also expect you to learn from conversations and gradually become better at handling them independently.

How to Apply

Send your application to:

[email protected]

Subject: Telecalling & Customer Engagement – Gurugram

Please include:

- Your name
- Your current Gurgaon/Gurugram locality
- Your current work/study status
- Languages you are comfortable speaking
- Any telecalling, customer-service, counselling or sales experience
- Your resume
- A short answer to:

“A prospective student says: ‘I just need a job. I don't want another course.’ How would you respond?”

Please answer in your own words.

We are more interested in how you communicate and think than in a perfectly written response.

About SkillsNCR

SkillsNCR is a Gurgaon-first education and capability initiative.

Our initial areas include:

SchoolReady — helping parents better understand their child's learning needs before deciding on support.

Graduate / WorkReady / JobReady — helping graduates understand and address the capability gaps preventing them from becoming more employable.

Our philosophy:

Diagnosis Before Prescription.

Understand first. Recommend second.

Pay: ₹8,894.10 - ₹28,802.42 per month

Work Location: Hybrid remote in Gurugram, Haryana

📌 Telecalling & Customer Engagement Executive (Gurugram)
🏢 Nervescape Analytics
📍 Gurugram