Patient & Provider Communication: Handling inbound and outbound calls for appointment scheduling, re-scheduling, cancellations, same, patient concerns.
Information & Inquiry Management: Providing information on healthcare services, understanding insurance policies, and interpreting Explanation of Advantages (EOB).
Data & Documentation: Accurately documenting calls, managing data reports, and ensuring all information is entered correctly into systems.
Quality & Compliance: Adhering to strict quality standards and maintaining the confidentiality of patient information.
Compliance: Adhering to industry regulations, HIPAA regulations, and staying updated on coding and billing practices.
Shift Timing: Willingness to work continuous night shifts to align with U.S. time zones.