HCLTech is hiring for Payments & Mortgage processWalkin Drive in NoidaDates: 25th September 2026Timing: 11:00 AM - 2:00PMWalk-In Address: No. A 8 & 9, Sector 60, Noida - 201301Work Location: NoidaContact Persons: Navya/ShrutiPlease carry:2 Updated Resume1 Passportsize1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)Role: Senior Process AssociateSHORTDESCRIPTION section. 1 of 6.Section Title: Job SummaryJob SummarySenior Process Associate MBO Operations (NOA / Payments / Escrow)Role PurposeResponsible for managing complex transactions, supporting process governance, coaching junior associates, and driving operational effectiveness across NOA, Payments, and Escrow functionsLONGDESCRIPTION section. 2 of 6.Section Title: Key ResponsibilitiesKey ResponsibilitiesKey ResponsibilitiesNOAReview complex contracts and ownership modifications.Perform detailed audits on contracts and supporting documentation.Resolve escalations and exception cases.Ensure compliance with audit requirements and policies.PaymentsHandle payment research and reconciliation activities.Investigate unapplied payments, ACH rejects,
and payment discrepancies.Support month-end reconciliation activities.Coordinate with stakeholders for issue resolution.EscrowReview escrow exceptions and balance due cases.Process complex escrow transactions.Validate financial calculations and supporting documents.Support root cause analysis of defects.Governance & ImprovementConduct quality reviews and provide feedback.Assist in training and onboarding of current hires.Support reporting and MIS preparation.Identify process improvement opportunities.Participate in RCA and corrective action planning.Required SkillsStrong analytical skills.Intermediate to Advanced Excel.Problem-solving capability.Stakeholder management.Process documentation experienceLONGDESCRIPTION section. 3 of 6.Section Title: Skill RequirementsSkill RequirementsExperience1 to 4 years of experience in NOA, Mortgage, Escrow, Payments, Banking Operations, or Financial Services.Key KPIsQuality ScoreProductivity AchievementEscalation ResolutionRework ReductionCompliance AdherenceTraining Effectiveness