The Commercial team sits at the heart of Officeworks growth agenda. This function brings together customer needs, product innovation, services, supplier partnerships, merchandise planning, and channel growth to shape what Officeworks sells, how it competes, and the value it delivers across Retail, B2B, Government, and Education. This is a unique opportunity to contribute to one of the businesss most commercially impactful areas.

The team plays a key role in evolving Officeworks product and service offering, accelerating growth in high-potential channels (such as B2B and Education), expanding private label and exclusive ranges, strengthening supplier partnerships, and unlocking emerging category opportunities across areas like technology, gaming, mobility, VR, print, installation, telco, and managed services.

You will help build commercial capability from the ground up, shaping scalable ways of working, strengthening planning and decision-making, and driving outcomes that impact sales, margin, customer experience, inventory performance, and long-term growth.

These roles are best suited for people who enjoy:

- thriving in a growth-focused retail environment where commercial decisions directly influence customers, sales, margin, and competitiveness
- contributing to key growth areas, including B2B, Education, Government, private label, exclusive products, and emerging categories
- using insights (customer, competitor, category, supplier, financial, inventory) to identify opportunities and inform decisions
- collaborating cross-functionally to turn commercial strategy into practical outcomes

Why this role exists:

Supplier Compliance Standards and Governance:

- Maintain supplier EDI and logistics compliance requirements, ensuring standards are clear, current, and aligned with ordering, logistics, and receiving needs.
- Review supplier adherence to agreed product identification, carton, pallet, labelling, packaging, and receiving standards.
- Maintain accurate records of compliance assessments, test evidence, corrective actions, approved exceptions, and supplier communications.
- Provide suppliers with practical guidance on EDI, labelling, and receiving requirements through reference guides, portal content, and direct support.

Supplier Onboarding and Accreditation:

- Coordinate the compliance component of supplier onboarding and accreditation workflows.
- Communicate compliance requirements to new suppliers, assessing operational readiness and reviewing test results.
- Evaluate supplier readiness evidence and recommend whether a supplier is approved to go live.
- Track onboarding compliance milestones to ensure recent vendors meet business standards prior to commercial trading.

Transaction Monitoring and Non-Compliance Investigation:





- Monitor supplier compliance with required electronic transactions, including the accuracy, completeness, and timing of order responses, confirmations, and advance shipping notices.
- Review receiving exceptions, failed transactions, and physical delivery discrepancies at distribution centres and store networks.
- Investigate supplier compliance failures directly with suppliers and relevant internal teams to identify root causes and operational impacts.
- Distinguish supplier non-compliance from internal system, process, or master data issues, referring non-supplier errors to accountable owners.

Corrective Action and Performance Reporting:

- Agree formal corrective actions with non-compliant suppliers and monitor progress through to verified completion.
- Escalate repeated or material supplier non-compliance to Procurement and Logistics management where required.
- Work with the EDI Specialist to resolve underlying technical transaction issues while retaining accountability for supplier business compliance.
- Produce regular supplier compliance reporting and scorecards covering transaction accuracy, timeliness, receiving exceptions, and corrective action status.

Process Optimisation and Operational Improvement:

- Identify common or recurring supplier non-compliance trends across product categories and logistics streams.
- Recommend operational improvements to supplier onboarding guidance, portal documentation, and compliance controls.
- Partner with receiving, logistics, and product data teams to streamline inbound inspection procedures and error reporting.
- Support systemic updates to compliance rules and monitoring workflows to minimize manual rework and receiving bottlenecks.

Who you will be working with:

- Supplier Partners: Engage directly with supplier operations, logistics, customer service, data, and EDI contacts to communicate standards, review test evidence, and manage corrective actions
- Logistics Leadership: Partner with the International Logistics and EDI Manager and the EDI Associate to resolve technical connection failures, report on supplier performance, and align operational priorities
- Operational Teams: Collaborate with Procurement, Category Management, Distribution Centres, inbound logistics, Store Operations, and receiving teams to investigate delivery exceptions, labelling issues, and receiving delays
- Business Support Functions:Work alongside Demand Planners, Supply Planners, Replenishment Managers, Product Data, Master Data,



Finance, and Accounts Payable teams where transaction or compliance failures affect orders, inventory availability, or invoice processing

What success looks like:

- Supplier Adherence Rate:High levels of supplier compliance are maintained across EDI transactions, product identification, packaging, and delivery standards, minimizing receiving delays.
- Onboarding Compliance: Supplier compliance assessments and accreditation testing are completed efficiently, enabling seamless vendor go-lives.
- Incident Resolution and Recovery:Non-compliance incidents and receiving exceptions are investigated promptly, with verified corrective actions implemented to prevent repeat occurrences.
- Demonstrates behaviours aligned to Officeworks values, contributing to a respectful, inclusive and high-performing culture.

Individual Contributor:

- Lives our Officeworks values and behaviours
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behaviour
- Operates in line with applicable Officeworks company policies and Code of Conduct
- Demonstrates a strong sense of personal accountability and curiosity to learn and develop
- Contributes to an inclusive and respectful environment where diverse perspectives are valued and everyone feels safe to speak up and belong

Essential:

- 3+ years of experience in EDI technical support, B2B integration, or application support within retail or supply chain environments
- Tertiary qualification in Information Technology, Information Systems, Computer Science, or equivalent practical industry experience
- Integration Protocols: Strong working knowledge of standard EDI transaction formats, mapping rules, and structured B2B data exchange protocols.
- System Expertise:Hands-on experience working with enterprise EDI platforms (such as IBM Sterling) and enterprise resource planning (ERP) systems (such as SAP).
- Troubleshooting Capability: Demonstrated experience investigating and resolving failed, rejected, or delayed transaction files across complex integration architectures.
- Testing and Validation:Proven track record conducting end-to-end integration testing, supplier onboarding validation, and system upgrade verification.
- Technical Governance:Proven capability to maintain clear technical documentation, mapping specifications, and operational support procedures.

Preferred:

- Prior technical integration experience within high-SKU omni-channel retail or consumer goods environments
- Familiarity with GS1 logistics standards, serial shipping container codes (SSCC), and retail logistics barcode compliance
- Exposure to data visualisation tools such as Power BI or SQL for transaction logging and exception reporting

📌 EDI Administrator (Bengaluru)
🏢 Officeworks
📍 Bengaluru