Role: Virtualisation Engineer

Location: Chennai & Coimbatore

Key Responsibilities:

- Troubleshoot client device and application issues via phone and remote access.

- Oversee the day-to-day operation of various engineering solutions including

hardware/software support, training, and special projects.

- Provide feedback to management on process improvements and areas of concern.

- Maintain excellent communication with NOC team on all tasks and projects. Communicate with customers, peers, team, and managers regarding incident and change management. Create and maintain valuable technical documentation.

- Provides emergency on-call support on a rotating schedule.

- Be available while on-shift through several different venues – Instant Messaging, phone,

emails, and any new and acceptable methods of communication as deemed appropriate.

- Carry out testing of new features, and functionality as required and to help develop plans

to implement and verify that they are operating correctly in the live network.

- Troubleshoot and resolve equipment, configuration and affected problems and to track

vendor support cases through to problem resolution on production issues.

- Support ongoing efforts in defining best practice policies for all supported products and

submitting these into the Knowledge Base.

- Develop additional skills in other products as business needs dictate.

- Collaborate efficiently amongst the team and with other engineering verticals and

management.

- Respond to customer service calls and emails in agreed upon timeframe.

- Manage service tickets that are assigned to your personal and team queue.

- A firm understanding of teamwork and ability to follow all procedures and documentation

as defined and provided by management.

- Other duties as assigned.

Required Skills:





- Excellent customer service skills and client focus

- Strong communications skills including the ability to communicate technical information

using non-technical language

- Strong problem-solving skills

- Ability to maintain complex operational processes

- Capable of handling and escalating highly impacting operational issues to upper

Management and/or 3rd party vendor escalation

- Technical understanding of enterprise networking and virtual network technologies

- Experience with the one or more of the following: VMware ESXi, VMware SRM, PowerCLI, and/or vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco Hyperflex, and Nutanix

- Experience with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies

- Technical understanding of TCP/IP and the OSI model

- Technical understanding of software defined storage solutions

- Technical understanding of traditional and virtual backup solutions

- Network and server troubleshooting experience

Additional Desired Skills:

- Cisco Hyperflex, Nutanix AHV, and Dell VxRail expertise are a plus
- VMware VCP, Nutanix NCP, Vendor storage certifications (EMC/NetApp) are preferred; ability to obtain within one year is required

- Previous experience or aptitude to be successful in an Operations capacity

- Ability to remain calm and courteous in periods of stress

- Ability to work on several problems simultaneously

- Ability to work with broad range of experience levels

Education and Experience:

- Bachelor’s Degree or equivalent work experience and/or military experience

- 5+ years of hands-on experience with virtualized compute and storage infrastructure

Interested can reach us at +91 (phone hidden)/ [email protected]

📌 Citrix AVD Virtualisation Engineer (Coimbatore)
🏢 Talentien Global Solutions
📍 Coimbatore