Timing: 9:00 Am To 7:00 _ Monday To Friday and Alternate Saturday Working
Location: Noida Sector 135.
Role: Customer Service Associate & Payment Collection
About the Role:
Key Responsibilities:
- Payment Collection: Payment reminder is one cruitial aspect of the work.
- Customer Management: Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Issue Resolution: Resolve customer complaints and issues effectively, escalating when necessary, to maintain high levels of customer satisfaction.
- Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to help improve the customer service process.
- Customer Retention: Proactively engage with existing customers to gather feedback, identify service improvement opportunities, and enhance customer loyalty.
- Process Improvement:
Identify and suggest improvements to customer service processes and workflows to enhance efficiency and customer satisfaction.
- Collaboration: Work closely with marketing and sales teams to implement customer feedback strategies and drive marketing campaigns.
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in CRM, customer service, or a related role,
- Proficiency in MS Office Suite (Excel, Word, PowerPoint).
- Strong communication and interpersonal skills with a customer-oriented attitude is must.
- Excellent problem-solving skills and the ability to handle customer issues calmly and effectively.
- Ability to multitask and manage time efficiently in a rapid-paced environment.