Job Description

 Manage end-to-end Terminal Identification (TID) procurement, onboarding, tracker maintenance, and coordinate with banks/processors to lower Turnaround Time (TAT).
 Develop, nurture, and maintain solid relationships with partner banks, networks, and payment processors to
resolve ad-hoc issues and negotiate commercial terms.
 Monitor transaction success rates across Cards, Net-Banking, and NACH payment rails, regularly analyzing data to debug failure anomalies and drive performance improvements.
 Plan and refine dynamic routing logic to improve transaction conversion rates, reduce processing costs, and
address downtime events in real time.
 Identify operational processes requiring technological intervention and collaborate with internal/external
business and technical teams on implementation.




 Manage business reporting, ad-hoc data requests, and performance dashboards using Excel and SQL.
 Collaborate with internal Customer Support teams to handle payment transaction escalations and deliver prompt resolution to customers.
 Work closely with the finance team to drive payment reconciliations and execute required operational
corrections.
 Spearhead payment integrations, partner onboarding, and go-live initiatives in coordination with cross-functional teams.
 Achieve operational success metrics including reduced TID TAT, sustained success rate lifts, routing cost savings, and zero missed downtime alerts.

📌 Business Operations Analyst, Terminal Management and SR Monitoring (Bengaluru)
🏢 Phonepe
📍 Bengaluru