Assistant Quality Assurance Manager

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

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About the job

Key Responsibilities:

Meeting & exceeding defined KPIs

GB or YB Trained/certified candidate will be preferred

Should be able to create a strong governance model to ensure compliance on QA KRAs

Using smart logic in sampling for audit planning & ensure complete audit coverage

Support peers & focus on QA metrics and operational processes that drive KPI results

Highlight bottom quartile performers & QA outlier management

Coordinate with training and Operations to identify systemic quality-improvement

opportunities

Capable to meet ADHOC Client end requirements within specified timeline

Ensure participation in all internal & client call as required

Lead & participate in calibration sessions with Quality/Operations & Client

Team management & staff planning

Coach analyst based on evaluation trends

Conduct performance reviews and team meetings

Report results of evaluations to all stakeholders on weekly & monthly basis

Analysis on contact driver and highlight different level trends

Use trends to identify training needs and developing action plans & tracking daily feedback

closure

Prepare Weekly, Monthly & Quarterly reviews

Assures effective process and policy mechanisms are in place

Weekly QA Spot-check Reporting

To oversee risk management activities across the Program

Initiate metric improvement activities/projects





Should have ability to interpret the data and come up RCAs and action plan to ensure

consistency in performance

Develop Improvement plan in liaison with other department(s) & monitor efficacy on

weekly and monthly basis

Work on Customer Experience analysis and identify causal factors which are impacting CX

and share recommendations

Key Skills:

Ability to motivate and inspire recent & existing Teammates.

Skills for planning, assigning work & grievance handling

Must have a strong eye for detail and a thorough understanding of client expectations

Must display positive energy, service-oriented attitude towards all teammates.

Strong managerial, organizational, prioritization and leadership skills

Solid language fluency required Reading, Speaking, understanding & Writing (enunciation, clarity and professionalism)

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum -1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Assistant Quality Assurance Manager (Rajasthan)
🏢 TP
📍 Rajasthan