- Handle inbound calls from patients, doctors, and other healthcare professionals to resolve their queries and concerns.
- Process patient information, schedule appointments, and update medical records accurately.
- Provide excellent customer service by responding promptly to phone calls, addressing issues efficiently, and escalating complex cases when necessary.
- Maintain confidentiality of patient data at all times.
Job Requirements :
- 1-6 years of experience in a BPO or call center environment with a focus on healthcare industry.
- Robust knowledge of domestic voice process (inbound/outbound) including handling international calls.
- Proficiency in processing patient information using computer systems such as EMRs or practice management software.
📌 Call Center Executive (Ahmedabad)
🏢 Sterling Addlife
📍 Ahmedabad
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