Perks: Home pickup and Drop for night shift or additional pay for self transport,
Incentives & Rewards
Working Days: 5 Days with 2 Split Off
Travel Boundary: With-in 25 KMs
Walk-in Drive Details:
- Date: 30 September 2026
- Reporting Time: 1 PM
- Venue: Reliable Plaza, IT Park, 5th Floor, K-10 Liberty Tower, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708
- Documents to be carried: Resume, ID Proof (Aadhar card)
Program Description:
- Customer support (Voice/Non-Voice)
- Resolving requests/inquiries made by customers related to issues with packages, delivery, replacement, order cancellation, issues related to delivery and post delivery.
- Be the primary point of contact for our Business-to-Business customers through calls and email.
- Provide timely, accurate, and skilled support while maintaining service-level agree-ments (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documen-tation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.