Team Lead - Email Escalation (Social Media Process) (Thane)

Team Lead - Email Escalation (Social Media Process) (Thane)

26 Sep
|
Ziphertech
|
Thane

26 Sep

Ziphertech

Thane

Handling Social Media platforms, Complaint Management, Escalation desk. Analyze customer feedback & complaints to identify trends & areas for improvement. Exp in CRM software to track & manage customer interactions efficiently.

Required Candidate profile

Graduate with 5 yrs experience including minimum 1 year as Team Lead. Excellent in feedback, Coaching & Mentoring teammates. Proficient in all Operation metrics. Should be adaptable with 24*7 shift.

📌 Team Lead - Email Escalation (Social Media Process) (Thane)
🏢 Ziphertech
📍 Thane

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