Experience: 46 Years

Key Responsibilities:

- Manage CRM data and ensure accuracy of customer records.
- Prepare daily, weekly and monthly MIS reports and dashboards.
- Track customer complaints, requests, TAT and pending activities.
- Monitor booking, payment, documentation and possession-related data.
- Coordinate with Sales, CRM, Finance, Legal and Projects teams for data reconciliation.
- Track customer lifecycle and CRM performance metrics.
- Identify data discrepancies and ensure timely correction.
- Prepare management reports, analytics and ad-hoc MIS.
- Maintain Excel trackers and CRM databases with proper documentation.
- Support management with data analysis and actionable insights.

Required Skills:

- Advanced MS Excel – Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, dashboards.
- Hands-on experience with CRM/ERP systems.
- Robust MIS, data analysis and reporting skills.
- Good coordination and follow-up skills.
- High attention to detail and accuracy.

📌 Mis Executive (Noida)
🏢 CRC Group
📍 Noida