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Roles and Responsibilities

- Handle international customer queries through calls, chat, email and back-office processes.
- Provide skilled customer support and resolve queries, complaints and service requests.
- Maintain excellent communication and customer service standards.
- Follow process SOPs, quality guidelines and compliance requirements.
- Maintain required Quality, Productivity, AHT, TAT and CSAT targets.
- Update customer information and interaction details in CRM/ticketing systems.
- Handle escalations and coordinate with internal teams when required.
- Perform accurate data entry, documentation and transaction processing.
- Maintain confidentiality of customer and company information.
- Achieve individual and team targets.
- Participate in training, coaching and quality feedback sessions.




- Comfortable working in rotational/night shifts and rotational week-offs.

Candidate Profile

- Freshers & experienced candidates can apply.
- Graduate/Undergraduate candidates as per process eligibility.
- Excellent English communication skills.
- Good verbal communication for Voice Process and written English/typing skills for Non-Voice.
- Basic computer knowledge and good customer-handling skills.
- Candidates from International BPO, Customer Support, Call Centre, Voice, Chat, Email or Back Office backgrounds are welcome.
- Immediate joiners/short-notice candidates may apply.

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📌 International Voice & Chat Process Associate (Noida)
🏢 Expert Staffing Solutions New Delhi
📍 Noida